Aftersales & Service

Thank you for trusting our company and purchasing our machines.
Your satisfaction and the optimal performance of your TSM 280 are very important to us. To ensure that your machines always run smoothly, we offer comprehensive after-sales services and a simple ordering process for spare parts.

Please use the contact form below to request spare parts or to get support with technical questions. Our competent team is always available and will process your request as quickly as possible.

contact form:

Type of service*
Spare parts requestMaintenance / InspectionOn-site repair / Request for a technicianOther

TSM 280 Serial Number*

Is there a machine downtime?*

What type of malfunction is it?*
MechanicalElectricalUnknown

Please use the option to send us pictures or a video.
File Upload (pdf / jpeg / png)

max.3Mb each

Video Upload (mpeg4)

max.16Mb

Detailed malfunction description*:
- What error message is displayed?
- Which unit is experiencing the problem?
- When did the error occur?
- If known, please provide the spare part number for spare part requests.

Remote maintenance activated?

Company*

Adress*

Name*

Phone/Mobile Number*

Availability (Date/Time)

Email Address*

*I have read the privacy policy and agree to the electronic storage and processing of my entered data to answer my inquiry.

The capital of Germany?*

Don't hesitate to contact us – we are happy to assist you!

Please note that we can only assist you during our business hours.
Requests outside of our business hours will be saved and processed as soon as possible.